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FAQ
All you need to know
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What services does OceanBridge Senior Solutions offer?We offer a wide range of services designed to enhance independence and well-being for seniors. These include companionship, personal care, household support, transportation, meal preparation, medication reminders, and respite care. We also offer a Senior Essentials Marketplace with both new and gently used products to support safe living at home.
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What is the Senior Essentials Marketplace?The Senior Essentials Marketplace is a one-stop shop for essential items, such as mobility aids and home safety equipment, making it easier for seniors to stay safe and comfortable at home. If there’s an item you need that we don’t carry, let us know, and we’ll do our best to find it for you!
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Who are OceanBridge’s services for?Our services are tailored for seniors aged 60+ to 80+ who need occasional assistance or ongoing support. Whether you’re an active senior looking for companionship or someone in need of long-term care, we’re here to help.
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Do you offer 24-hour care?Yes, we offer 24-hour care for clients who require continuous support, whether for short-term respite care or ongoing assistance. This service ensures that someone is always there to provide the care you need.
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Will I have the same caregiver each time?We do our best to provide consistent caregivers, minimizing rotation to foster trusting relationships and continuity of care. However, if a specific caregiver is unavailable, we ensure a smooth transition to a qualified substitute familiar with your care plan.
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How much do your services cost?Our standard rate is $40 per hour, with special rates for bundled services or long-term contracts. We are committed to providing high-quality, affordable care, and our pricing structure is designed to be flexible based on individual needs.
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Do you offer discounts or bundle packages?Yes, we offer bundles that combine various services, such as Household Support with Transportation or Companionship with Meal Preparation. Bundles provide more comprehensive care at a reduced rate. We also offer discounts for long-term care plans.
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Are your services covered by insurance?Some long-term care insurance plans may cover our services. We recommend checking with your insurance provider to confirm coverage, and we can assist by providing necessary documentation for reimbursement if required.
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Can I schedule services online?Yes, we offer the option to schedule consultations, updates, and select services online. We also provide virtual consultations for family members who may be located at a distance but want to stay involved in their loved one’s care.
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How do you handle family communication?We value open communication and provide regular updates to family members, either in person, through email, or via our online portal. Our caregivers communicate with families to ensure they stay informed about their loved one’s care and well-being.
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What is included in the Home Safety and Essentials Assessment?Our Home Safety and Essentials Assessment includes a thorough inspection of your home to identify any potential hazards and recommend essential safety products. This service ensures that your home is safe and suited to your needs, and we can assist with setting up necessary equipment.
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How do I get started with OceanBridge Senior Solutions?Simply contact us to schedule a consultation. We’ll discuss your needs, create a personalized care plan, and go over service options and pricing. From there, we’ll arrange for your first appointment and introduce you to your caregiver.
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What if I only need temporary or respite care?We provide temporary and respite care services for clients who need short-term support, such as when a primary caregiver is on vacation. You can arrange for a few hours, a full day, or even a weekend of care.
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Can I purchase products from the Senior Essentials Marketplace without signing up for services?Yes, the Senior Essentials Marketplace is available to all seniors, even if they are not receiving our in-home care services. Our goal is to make essential products accessible to everyone.
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